Training is defined as the set of didactic activities, aimed at expanding the knowledge, skills and aptitudes of the personnel who work in a company. Training allows workers to perform better in their current and future positions, adapting to the changing demands of the environment. This is seen as a short-term educational process, it uses specialized and planned techniques through which the company’s personnel will obtain the necessary knowledge and skills to increase their effectiveness in achieving the objectives that the organization for which they work has planned. .

what is training

As explained in the previous paragraph, training is nothing more than the art and willingness to educate, instruct and teach a certain number of people who intend to be part of a company or a labor group. With the training, it is sought that people obtain extra knowledge about a specific topic or occupation, so that, if they meet the expectations of the employer or boss, they can choose to occupy the position that is available.

Staff training is quite common in companies, as they seek to train their employees in various branches and reinforce their knowledge. In this way, the employee is better prepared and increases the chances of moving up the ladder or position and in turn the company injects motivation into its workers and encourages them to strengthen their knowledge. This, indirectly, is a benefit to the business. If the company manages to train its workers, production increases and, with it, the benefits and results of each job.

Training in English is called Training. And the list of synonymous training is long, beginning with instruction, teaching, and culminating in training. A company that continuously trains its staff will never fall into backwardness and the obsolescence of their knowledge, rather it will have an updated human resource and in competition with the others, positively impacting the productivity of the organization.

Having workers who know how to act, what to do and how to achieve the success of their company is essential and this is largely achieved by the training they receive and the willingness of the worker to want to learn and renew knowledge.

Today, it is quite common to find training for companies, or for them to organize technical training courses so that their employees have extensive knowledge about their area of ​​work, the possible new conditions that appear in the market, technological advances of their labor branch and everything that has to do with the position held within the company. It is a necessary, useful training that generates personal benefits for each worker who performs their job training.

Concept of training according to authors

According to Simon Dolan, worker training consists of a set of activities whose primary purpose is to improve the present or future performance of the worker, thus increasing their capacity through the improvement of their knowledge, skills and attitudes.

According to Chiavenato, training is an effective tool to improve the performance of a company’s workers, so, par excellence, it can help to have a process that facilitates the necessary change so that the company’s personnel have a better vision. of its advantages and benefits.

Training according to the rae

The Royal Spanish Academy defines training as the “Action or effect of training”.

constant training


As already mentioned, training is a synonym for coaching. In this sense, it refers to the monetary and time investment that a person dedicates to acquire the knowledge that is demanded of him, for the achievement of a certain objective and if it is carried out continuously, it is considered constant training. The training aims to increase the skills and abilities of the individual, through teaching, so that he can increase his performance when performing his assigned tasks within the organization.

In most cases, training in organizations is generated in an organized manner and is part of the business strategy that has been designed for their growth. Although constant training is essential for the training of personnel who have just entered an organization, so that they quickly adapt to their role that they will have to perform; studies reveal that one of the keys for a person to be able to climb the ladder within the hierarchy of the company for which he works, is precisely in the continuity of this training of employees.

Likewise, it plays a fundamental role so that those who have already assumed managerial positions within the organization, remain for a long time in said job. Thus, when a company prepares to invest in the preparation of its personnel, in its different ranks, an efficient and effective work environment can be observed, which will foster a sense of belonging and added value for all those who occupy a job. inside of her.

Today the business world is constantly changing. We are in the presence of a paradigm that focuses on the knowledge and well-being of people, which goes beyond the simple profitability of the organization. What was considered successful yesterday may not be today, and what is successful today may not be successful tomorrow. This explains a bit how our society and its way of seeing things change.

With the globalization that covers the entire world today, surprising consumers and innovating within so much variety is an increasingly difficult task, which is why the constant preparation of personnel plays a fundamental role within the organization, since that the workers will keep up to date with regard to new trends and behavior of the market where the company is operating; this will help it last over time, offering great things to each generation to which it is a part.

Types of training

The training is aimed at that worker who is going to carry out a new activity, either because he is going to be relocated to another position within the company, or because he is a new employee in the company. This is why the training he receives can be broken down into three large groups:

Pre-entry training

This is done for selection purposes, seeking to offer new personnel the knowledge or skills they need to perform their duties well.

induction training

It is a series of activities that allow the new employee to integrate into his position, his group, his boss and the company.

promotional training

This training gives the employee the possibility of reaching positions of higher hierarchy. It comprises a set of actions oriented towards the execution of activities that promote the improvement of employee attitudes.

Training process

Every company has a human resources department and its administrators are fully aware that workers are the human resource par excellence in all existing labor programs. That is why the bosses, administrators and managers have the interest and the duty to ensure that their employees have the appropriate resources, tools and knowledge to work in a business environment. This training represents and encompasses the personal knowledge of each worker, influences their abilities and how to improve their work skills.

The training process is based on the methods used to train the company’s workers, and can start with terminology courses to cover more extensive and complex topics on the handling of machinery, technologies or any topic that has to do with the object of work in the workplace. Within this process, there are 3 effective ways to successfully carry out job training and they are the entry phase, training program and, finally, evaluation.

input phase

In the first place, a situational analysis is carried out of the conditions in which the company finds itself, its objectives, short, medium and long-term goals, its labor policies and what it is looking for in the people who work in it, in this way , a determination of conflicts arising in each job position and the points or mechanisms that are needed to settle them is achieved. By locating these problems together with their possible solutions, you can have real information elements to make concrete decisions and guarantee the success of the total preparation of the employees.

Training program

It is a document whose content is made up of a set of specific programs, ordered by the different work areas, occupation and production levels, taking care of the details of the activities involved. It also takes into consideration the guidelines and procedures for its correct application.


With it, the learning results of each employee who took the course are measured, but it must also be verified that there is effectiveness, coordination and quality in the teaching and in the events carried out in the training. In addition, it is imperative that, after completing the course, the scope of the training in the occupational areas is determined and analyzed.

Example of a staff training program


Training plan for restaurant staff as a customer management training program.

1.- First: General analysis of the business

  • Select teachers for the program.
  • Propose development issues.
  • Define goals to achieve in the short, medium and long term.
  • Establish who will be the candidates for training.
  • Evaluation methodology.
  • Use of counselors or psychologists.
  • Recognitions or diplomas that ratify the knowledge obtained.

2.- Training program itself

  • Correct food service.
  • Management of supplies and food reserves.
  • Manage the kitchen, tables and personal service.
  • Cleaning and maintenance services.
  • Recognition of degrees of learning.
  • Recognition of trained workers.
  • Recognition of the means of evaluation.

3.- Evaluation and relevant training methodologies

  • Conferences (personal and video).
  • Books.
  • Practices.
  • Evaluations.
  • discussions.

Training FAQ

What is job training?

Learning process that makes a person increase their knowledge in a given work area.

What are the objectives of the training?

Adapt the staff in the different areas and departments of the company and make them grow professionally.

What is the lack of training?

It happens when a company stops providing training courses to its employees, then there is a knowledge deficit.

What is a training program?

This is the previously organized and structured process to instruct a certain group of people on specific labor issues.

How to develop a training program?

This is a short-term process in which a business analysis is needed, understanding what are the points that you want to reinforce in the company and proposing different types of evaluations to test or examine the knowledge of your workers.