Self Services


Self Services, or by its translation in Spanish Self-service is the practice of serving oneself, generally this is applied in the purchase of items; the most common examples include service stations, at gasoline pumps where the customer pours his own gas instead of having an assistant to do it, in the world of banking an example of this has also evolved are ATMs, how people withdraw money and deposit the same, most stores in the western world where the customer uses a shopping cart in the store, placing the items they wish to buy in the cart and then proceeding to the checkout / aisles, or in buffet restaurants, where the customer serves his own plate of food from a large central selection.

In 1917, the United States Patent Office awarded Clarence Saunders a patent for a “convenience store”; Saunders invited his customers to pick up the merchandise they wanted to buy from the store and present it to a cashier, instead of having the store clerk consult a list submitted by the customer and pick up the merchandise. Saunders eventually licensed the business method to independent grocery stores, operating under the name “Piggly Wiggly.”

Self-service can be applied via phone, web, and email to facilitate customer service interactions through automation. The implementation of self-service software and self-service applications, for example: online banking applications, web portals with shops, self-service airport check-in is becoming more and more common.

It can also be included in the Self Services, a type of retail business, where customers reach the products they want to buy by themselves; Businesses that allow their customers a self-service aspect can be of great confidence for them, because the same customers are free to choose their product without the need to wait for an employee to attend to their orders, It has generally become a breakthrough for the business world to implement this technique.